Braverro
Return & Refund Policy
We want you to love your purchase. If something isn't right, we're here to help.
Return window
You may request a return within 30 days of delivery.
Condition
Items must be returned unused and in their original condition and packaging.
How to start a return
Email us at braverro.office@gmail.com with:
- Your order number
- The email address used to place the order
- The reason for the return
We'll guide you through the process and provide the return address.
Damaged or defective items
If your item arrives damaged or defective, please email us at braverro.office@gmail.com within 48 hours of delivery, including a photo or video showing the issue. If validated, we'll send a free replacement at our cost — no need to return the original.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 7 business days, subject to your bank's processing time.
Return shipping
Unless the item was damaged or defective on arrival, return shipping costs are the customer's responsibility and are non-refundable.
Order cancellation
You may cancel your order within 24 hours of purchase, provided it has not yet shipped. Email us as soon as possible at braverro.office@gmail.com.
Late or missing refunds
If you haven't received an approved refund, please (1) check your bank balance again, (2) contact your credit card company, and (3) contact your bank — processing can take a few business days. If you still need help, email us at braverro.office@gmail.com.
More policies